These terms and conditions apply to the use of https://yourvillage.com.au/ “Website”.
In these Terms and Conditions we refer to the person who accesses this Website as either “you” or “your”, as the context may require.
Your access to and use of this Website is conditional on your acceptance of these Terms and Conditions. If you do not accept these Terms and Conditions then you must not access or use or must immediately cease all access or use of this website.
The terms “we”, “us” and “our” used below refer to It Takes a Village.
We, It Takes a Village, reserve the right to review and amend any of these Terms at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms will take effect immediately from the date of publication.
These Terms and Conditions were last updated on 22nd July, 2024.
In addition, the Privacy Policy applies to your use of the Website.
Creating a Village for yourself
When you create a Village for yourself and tick the box that says ‘I understand and accept the Terms and Conditions’, you become legally bound by these terms and conditions and our Privacy Policy.
For more information as to how the It Takes a Village accounts work, please refer to our “How it Works” section.
Creating a Village for someone else
You warrant that you are authorised to provide us with that personal information and that we are able to use that personal information for the purposes as set out in our privacy policy. This would include, for example, using their email address to undertake delivery of their Village.
For more information as to how the It Takes a Village accounts work, please refer to our “How it Works” section.
Receiving a Village created by someone else
When you receive a Village, created for you, by someone else, and tick the box that says ‘I understand and accept the Terms and Conditions’, you become legally bound by these terms and conditions and our Privacy Policy.
For more information as to how the It Takes a Village accounts work, please refer to our “How it Works” section.
Redeeming It Takes a Village credit
It Takes a Village credit is redeemed through the use of individual promotional codes on our partners’
websites. Any purchases made through our partners’ websites will be bound by their terms of sale.
Guarantees and Warranties required by law
Except as set out under Australian Consumer Law It Takes a Village credit is non-refundable. You have rights under Australian Consumer Law in respect of guarantees and warranties for our products and services which by law cannot be excluded.
If you have any issues with a product or service purchased from an external supplier with It Takes a Village credit you will need to raise a claim with the supplier of that product or service. If you are unable to resolve your issue, we will provide you a remedy in accordance with your statutory consumer guarantee rights and these terms and conditions.
In particular:
In respect of products purchased they must be of acceptable quality, free from defects, match what was advertised and be reasonably fit for the purpose considering the prices and description provided to you at the point of sale. If there is a major failure with the product not fulfilling any of these criteria then you will be entitled to a refund in accordance with your statutory consumer guarantee rights so long as the complaint is made to us within a reasonable period of time.
In respect of services you will be entitled to a refund in accordance with your statutory consumer guarantee rights if there is a major failure with supplier not providing the service with due skill and care, not providing the service within a reasonable period of time within the validity period, or with the service not being fit for the purpose described at the point of sale.
Please note that refunds can only be processed back to the original purchaser.
Unless otherwise agreed, refunds will be provided as It Takes a Village credit.
Payments
All payments and associated data is managed through a partnership with Stripe. Stripe is responsible for providing its Services in a manner that is consistent with Industry highest certification level (known as PCI Level 1) provided by the PCI-DSS requirements. Stripe’s PCI certification is confirmed annually by a qualified security assessor to ensure compliance.
Stripe respects the privacy of everyone that engages with their services and are committed to being transparent about privacy processes and policies. Their platform enables millions of businesses, and in order to provide products and services to their Users, they collect and process Personal Data. The Data Processing Agreement (DPA) governs how Stripe and Users treat Personal Data. The DPA is incorporated into the core terms of the SSA and can be found here
For comprehensive information about how they treat personal data at Stripe, we recommend you visit their Privacy Centre
Prices
We reserve the right to change prices without notice. Where applicable, all prices include Goods and Services Tax (GST) at the current rate of 10% in Australia.
A $2.50AUD service fee will apply each time you start or contribute to a Village on the It Takes A Village website.
A transaction fee may apply for the use of the Stripe Payment Gateway, and where this is the case this will also be described on the website.
E-mails
It Takes A Village is not liable or responsible for any loss suffered as a result of transactional information sent via email being blocked by filters or firewalls, or where the incorrect email address has been entered by the purchaser. If the recipient does not receive a transactional e-mail (including e-mails in respect of promotional codes or It Takes a Village credit) , please contact us immediately to send the relevant information to an alternative email address.
It Takes a Village Liability
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy that under law cannot be excluded, modified or restricted such as your statutory consumer guarantee rights, including under the Australian Consumer Law.
Subject to such legislation, It Takes A Village has:
No liability for any act, omission or default, whether negligent or otherwise of any experience provider or third party.
No liability for any loss or damage occasioned by any negligent act or omission of any experience provider or third party.
Where It Takes a Village liability cannot be excluded, such liability is limited to the value of the It Takes a Village credit purchased.
Other Information
The text and illustrations (including photographs) used by It Takes A Village are protected by copyright and must not be copied in whole or in part with the express permission of It Takes a Village.
Limitations of Use
By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:
• modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
• remove any copyright or other proprietary notations from any materials and software on this website;
• transfer the materials to another person or “mirror” the materials on any other server;
• knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service It Takes a Villaeg provides;
• use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
• use this website or its associated services in violation of any applicable laws or regulations;
• use this website in conjunction with sending unauthorised advertising or spam;
• harvest, collect or gather user data without the user’s consent; or • use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.
Legal Entities
https://yourvillage.com.au/ is owned and operated by It Takes a Village – Online of 45 Flowerdale Rd, Glen Iris, 3146 Victoria ABN 85 152 688 894 herein referred to as “It Takes A Village”. We reserve the right to change these terms and conditions without notice.
Information security
Notwithstanding the reasonable steps taken to keep information secure, breaches may occur. In the event of a security incident we have in place procedures to promptly investigate the incident and determine if there has been a data breach involving personal information, and if so, to assess if it is a breach that would require notification. If it is, we will notify affected parties in accordance with Privacy Act requirements.
In the event of a security incident involving unauthorised access, use or disclosure of personal information where a third party with whom we share personal information is involved, we will seek to work cooperatively with them to protect the personal information we have shared with them.
Security means of accessing the Website
You agree not to access or use the Website in any manner that could damage, disable, overburden, or impair any of our accounts, computer systems or networks. You agree not to attempt to gain unauthorised access to any parts of the Website or any of our accounts, computer systems or networks. You agree not to interfere or attempt to interfere with the proper working of the Website or any of our accounts, computer systems or networks.
Liability
We will not be liable for any damages, including without limitation, indirect or consequential damages, howsoever arising out of your use of the Website or in respect of any of your actions or omissions taken in reliance on any information contained on the Website or any Website to which the Website is linked.
Disclaimer
We have used reasonable care and skill in compiling the content of the Website but make no warranty, express or implied, as to the nature or accuracy of any material on the Website and cannot accept liability for any particular material on the Website or as a result of any use of or reliance placed upon information contained within the Website.
We do not guarantee or warrant the Website will be uninterrupted, without delay, error-free, omission-free, or free of viruses.
Modifications to Website
We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Website (or any part thereof), and these terms of use with or without notice. You agree that we shall not be liable to you or to any third party for any modifications, suspension or discontinuance of the Website.